Frequently Asked Questions

Product Information

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1. What types of packaging materials do you offer?

We provide a variety of packaging solutions, including but not limited to:

• Glass and plastic containers

• Packaging tapes and Bubble wrap

• Customized packaging materials

• Eco-friendly food packaging materials

• Boxes and other protective packaging.

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2. Are your packaging materials eco-friendly?

We offer a selection of eco-friendly products, including biodegradable and compostable packaging, for businesses seeking sustainable solutions.

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3. Can I order customized packaging?

Yes, we offer customization options such as adding logos or branding to packaging materials, depending on the type and quantity of the order.

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Ordering and Delivery

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1. How do I place an order?

Orders can be placed through our website www.gagmaxpackagingph.com or by messaging us on our social media accounts. Please include product details and quantity for a faster response.

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2. Do you offer discounts for bulk orders?

Yes, we provide bulk order discounts. Contact us for pricing details based on your specific requirements.

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3. What payment methods do you accept?

We accept payments via bank transfer, credit card, GCash, and cash on delivery for select locations.

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4. Do you offer nationwide delivery?

Yes, we deliver to all locations across the Philippines. Delivery times may vary depending on your location. For customers within Metro Manila, we offer Cash on Delivery (COD) through our drivers, and orders can also be picked up via Lalamove, TikTok, or Grab. For locations outside Metro Manila, we ship through various methods such as by bus, sea, or air, ensuring your orders reach you safely and efficiently.

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5. How long does delivery take?

Delivery within Metro Manila usually takes 1-3 business days, while provincial deliveries can take 3-7 business days, depending on availability and location.

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Returns and Refund

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1. What is your return policy?

We accept returns for defective or incorrect products within 7 days of receiving the order. Returned items must be unused and in their original packaging. However, the acceptance of returns will also depend on how the buyer handled the item. Items that show signs of misuse or improper handling may not be eligible for return.

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2. How do I request a refund?

We do not offer refunds if the mistake was made by the client when placing the order. It is the customer's responsibility to carefully review and confirm their order before finalizing it. Clients are given ample time to double-check their orders to ensure accuracy. Refunds will only be considered if there is an error on our part, and only after the returned item has been inspected. Please contact our customer service within 7 days if you believe there was a mistake on our end.

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3. Can I cancel my order?

You can cancel your order if it has not yet been processed, meaning it hasn't been ordered from production or suppliers, especially for pre-order items. Once the order has been processed or placed with our suppliers, cancellations are no longer accepted. For customized products, once production has begun, the order cannot be canceled. Please ensure to review your order carefully before confirmation.

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Custom Orders and Branding

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1. Do you offer custom-branded packaging?

Yes, we offer customization services for businesses looking to add their brand logos or designs to packaging materials. Minimum order quantities may apply.

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2. What is the lead time for custom orders?

Lead times for custom orders vary depending on the complexity of the request and the quantity. Please contact us for more information.

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3. Do you have a minimum order quantity for custom packaging?

Yes, minimum order quantities apply for custom packaging. The specific quantity will depend on the type of packaging and customization required.

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Miscellaneous

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1. Do you have a catalog of your products?

We do not offer a downloadable catalog, but you can view all updated prices, promotions, and product details on our website. The website includes comprehensive information on our available products, along with pricing, specifications, and packaging options, helping you choose the right items for your business needs.

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2. Do you offer samples of your packaging materials?

Yes, samples of certain products are available upon request. Shipping fees for samples may apply.